Bradford G Smith (Brad) @ALScyborg ·
Amazon just blocked me from using Grok Bot to maintain my seller accounts.
I have ALS. I am a full quadriplegic, and I cannot click through Seller Central myself. I use Grok Bot because I am disabled and I need it to do the work.
On March 4, 2026, Amazon updated its Business Solutions Agreement and added an Agent Policy. Amazon's own seller notice says it may restrict AI agents that access Amazon services. Those agents have to identify themselves as automated systems, follow the policy, and stop if Amazon tells them to.
I understand a rule against bots that pretend to be people. This is not that. This is a disabled seller who cannot run the account without help.
Should I sue Amazon for discrimination under the ADA? Not yet. The sensible first step is to ask Amazon for a reasonable accommodation, an exception that lets me keep using the bot because of my disability. A lawsuit is the last step, not the first.
@amazon @amznsellerhelp @xai @grok
What prompted it
The author has ALS, is a full quadriplegic, and can’t click through Amazon Seller Central.
What Grok Bot did
- Used Grok Bot to maintain their Amazon seller accounts.
Evidence and limits
- Original post checked on X (Oct 17, 2026)
- Outcome reported by the author
- Not reproduced by anyone else yet
- Per the author, Amazon updated its Business Solutions Agreement on March 4, 2026 and added an Agent Policy. Amazon’s seller notice says it may restrict AI agents that access its services; agents must identify themselves as automated, follow the policy and stop if Amazon tells them to.
- The author accepts a rule against bots that pretend to be people, but says this is different: “This is a disabled seller who cannot run the account without help.”
What the media shows
A text graphic, not a screenshot of Grok Bot: "Amazon blocked the bot I use to run my seller accounts." with the subtitle "ALS. Ask for an accommodation first." No interface, prompts or settings are shown.
